Refund policy

RETURNS POLICY

We want you to be completely satisfied with your online purchase. We will happily accept a return subject to the following:

Sale Items: Refunds are not available for purchases of items on sale, this includes items purchased using a discount code (aside from our welcome code) or a discounted item price. GIODORO will provide an exchange where possible or an online credit. Final Sale items are not able to be returned unless faulty. 

Full Priced Items: You are welcome to return for an online credit, exchange or refund.

Items Purchased Using a Discount Code: You are eligible for an online credit or exchange only. Any purchase made using a discount code of 10% or less in value (like our welcome offer) will be deemed a full price item.

Pre-Order Items: Eligible for an online credit, exchange or refund. Products purchased on pre-order are no different to an in stock full priced item.

Customised Items: Are final sale and are unable to be returned unless faulty.

For all GIODORO orders, return labels must be requested within 14 calendar days of receiving your purchase by emailing info@giodoro.com. Once we have received your request, our customer service team will issue your Return Authorization within one to two business days by emailing you a Return Label with shipping instructions. A copy of your purchase receipt may be requested to authorize your return. GIODORO will only accept returns with an authorized label.

Once your returned merchandise has been received at our facility, we will inspect the item to ensure the above return conditions have been met.Items needs to be totally new, without any signs of worn, with original tag and without imperfections. Once accepted, you will receive an email confirmation for your refund within one to three business days. Please note that this refund can typically take up to three business days to appear on your billing statement. Should your return not meet one of the conditions mentioned, you will be notified by email.

GIODORO offers complimentary exchanges. Should you wish to exchange your purchase for a different GIODORO item, our standard shipping and return policies apply. When requesting your return label, please state your intent to exchange, as well as your new item request.